Immediate requirement of Technical Support Engineer for Qube Root Analytics LLP

Note: This is an immediate requirement

Details:
No. of Positions: 2
Experience: 1-5years

Job Description:

As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and fixing Desktop, tools, MS office related issues. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.

As a technical support/helpdesk engineer, you will be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as
forgotten passwords, viruses or email issues, you’ll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company. As technical support, you may also be known as a help desk operator, technician or maintenance engineer. You could work for software or equipment suppliers providing after-sales support or companies that specialize in providing IT maintenance and support. Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements. Some tasks you may be involved in include:

. Working with customers/employees to identify computer problems and advising on the solution

. Logging and keeping records of customer/employee queries

. Analyzing call logs so you can spot common trends and underlying problems

. Updating self-help documents so customers/employees can try to fix problems themselves

. Working with field engineers to visit customers/employees if the problem is more serious

. Testing and fixing faulty equipment

Requirements:

*         Any Bachelor’s degree

*         Proven working experience in Enterprise technical support

*         Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.

*         Basic knowledge of Database, SQL/VB/Java scripting, Excel macros will be added advantage, not mandatory

*         Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster

*         Experience with Macintosh will be an added advantage

*         Strong problem-solving and multi-tasking skills

*         Excellent client-facing skills

*         Excellent listening skills

*         Excellent written and verbal communication skills

*         Ability to speak and write clearly and accurately

*         Night shifts ( Working for a client located in USA)

Interested Candidates can share the resumes to anil@quberootanalytics.com   or Contact M: +91-9880694888